Frequently Asked Questions

This section contains questions most frequently asked by our customers. Our office staff is more than happy to help you with any other questions you might have.

Is there a minimum tray order?

No, Gro ‘n Sell does not require minimum tray orders. We do suggest that you maximize shipping costs by filling boxes completely. Also, your broker may require a minimum so check with them, too.

How do I place an order with Gro ‘n Sell?

There are two options:

  1. You can contact your broker to place an order with us. If you do not have one, please see our list of brokers for options.
  2. You can also place an order online with ePicas or directly off of our availability page. To access online ordering, your broker will first need to get you set up with an account, then you will be given a username and password.

When can I pick up my order?

Orders are picked up between Wednesday and Friday during normal business hours. On Monday, you will receive a call from our office notifying you when your order will be available for pick-up. *During our heavy shipping period you may be contacted on Tuesday.

How can I track my order once it ships?

You will need to provide us with your email address so our system can generate a tracking number for you once the order is scanned/packed. Please send all “tracking requests” to email@gronsell.com.

What does it cost to ship a box of plants?

Please see our freight map.

Can I get tags for my plants through Gro ‘n Sell?

Tags are available for certain plant material. Please refer to our Ordering Essentials page or catalog for more information.

When can I expect my tags to arrive?

Tags for Ed-Ables and Anemones will arrive with your plants. All other tags are drop shipped from MasterTag and should arrive one week prior to your plants arrival.

Still Have Questions?

Can’t find the answer you’re looking for on our website? Get in touch with one of our experts. We’re here to help you with any questions you may have, from growing to ordering, we’ve got you covered!

Contact an Expert!